VEX CLOTHING RENTAL AGREEMENT
Effective Date: October 23, 2026
Last Updated: October 23, 2026
This Rental Agreement (“Agreement”) is made between Vex Clothing, Inc. (“Company,” “we,” “us,” or “our”) and the individual or entity (“Customer,” “you,” or “your”) renting item(s) from us. By placing an order and signing or accepting this Agreement at checkout, you confirm that you have read, understood, and agree to the following terms.
1. RENTAL PERIOD
1.1. Rentals are offered in 3-day or 6-day periods. Your rental period begins at 10 am on the start date of your reservation and ends at 10 am on the return date shown at checkout.
1.2. All items must be returned using the method agreed upon when you reserved your rental (studio drop-off, Uber Package return, or insured and tracked shipping arranged with us).
1.3. An item counts as returned when it is received at our studio. For shipped or courier returns, allow enough transit time for the item to arrive by 10 am on the return date. If shipping is arranged, transit time is included in your rental period.
2. RENTAL FEES, PAYMENT & SECURITY DEPOSIT
2.1. The rental fee is based on a percentage of the item’s retail price and is displayed at checkout.
2.2. Professional cleaning and pre-shining are included in the rental price.
2.3. A refundable security deposit will be authorized as a hold on your card when your rental is picked up or sent. The amount of the hold is based on your rental history with Vex: three times (3×) the rental fee for your first rental; one times (1×) the rental fee for your second and third rentals; and one-half (½) the rental fee for your fourth rental and beyond. Reduced holds apply only after your previous rentals have been returned on time and in satisfactory condition, and Vex may apply the standard 3× hold at its discretion. The hold is released after the item is returned on time and in satisfactory condition. Card authorizations can expire during your rental period; if the hold expires, any charges owed under this Agreement will be made to your card on file as described in Section 3.
2.4. Payment must be completed in order to reserve your rental.
3. AUTHORIZATION TO CHARGE YOUR CARD ON FILE
3.1. By completing checkout, you authorize Vex Clothing, Inc. to securely save your payment card with our payment processor (Stripe) and to charge it, without further approval from you, for any amounts owed under this Agreement, including late fees, repair fees, cleaning beyond normal wear, and replacement charges for items damaged beyond repair or not returned.
3.2. Before charging your card under this section, we will notify you by email with the amount and the reason.
3.3. This authorization remains in effect until all items from your rental have been returned and inspected and all amounts owed have been paid.
4. SHIPPING, DELIVERY & RETURNS
4.1. Rentals are picked up from our studio in Long Beach, CA, unless Uber Package delivery or shipping has been arranged with us in advance.
4.2. You are responsible for returning items so they are received by the return date and time.
4.3. Failure to return items on time will result in late fees (see Section 5).
5. LATE RETURNS & NON-RETURNED ITEMS
5.1. Late Fee: If an item is not received by 10 am on the return date, a late fee of 10% of that item’s retail price will be charged for each day, or part of a day, that it is late.
5.2. Non-Return: If an item has not been received within twelve (12) days after the return date, it will be treated as not returned. You will be charged the full retail price of the item, minus rental fees already paid for that item, in addition to late fees accrued up to that point.
5.3. Late fees and non-return charges may be taken from your security deposit hold or charged to your card on file under Section 3.
6. RENTAL EXTENSIONS
6.1. Extensions must be requested in writing (email is fine) before your scheduled return date and are subject to availability.
6.2. Extensions are booked as an additional 3-day or 6-day rental period and are confirmed only after the extension fee has been paid in full.
6.3. We may require a new security deposit hold to cover the extended period.
6.4. Keeping an item past the return date without a confirmed extension is a late return under Section 5, not an extension.
7. CARE & USAGE OF ITEMS
7.1. You agree to follow all care instructions provided with your rental.
7.2. Do not attempt to clean the item yourself. We will handle professional cleaning.
7.3. Avoid damage from sharp objects, jewelry, excessive stretching, lotions, oils, perfumes, or prolonged exposure to sunlight and heat. Store items flat or on a padded hanger in a cool, dark place.
7.4. Items must not be altered, modified, or tampered with in any way.
8. DAMAGE, STAINING, OR LOSS
8.1. You are responsible for any damage, staining, or loss of the rental item(s) during your rental period. Minor wear is expected.
8.2. If an item is returned damaged beyond repair, or is lost, you will be charged the full retail price of the item, minus rental fees already paid for that item.
8.3. Repairable damage will result in a repair fee, which will be taken from your security deposit or charged to your card on file under Section 3.
9. FIT, REFUNDS & CANCELLATIONS
9.1. Please check our size chart before ordering. Refunds are not given for sizing issues.
9.2. Cancellations made at least 72 hours before the rental start date are eligible for a full refund.
9.3. Cancellations made less than 72 hours before the rental start date will incur a cancellation fee equal to the 3-day rental fee for the items.
9.4. Rental fees are non-refundable once the item has been received or the rental period has begun.
10. LIABILITY & DISCLAIMER
10.1. Vex Clothing, Inc. is not responsible for any injuries, allergic reactions, or damage resulting from the use of rental items.
10.2. Items are rented “as-is” and at your own risk.
11. GOVERNING LAW & ACKNOWLEDGMENT
11.1. This Agreement is governed by the laws of the State of California, without regard to its conflict of law provisions.
11.2. By renting from Vex Clothing, Inc., you acknowledge that you have read and agree to the terms of this Rental Agreement. Failure to follow these terms may result in additional charges or legal action.
For any questions, please contact us at sales@vexclothing.com or (773) 282-0723.